Returns & Refunds Policy
Effective from 1st August 2025
We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, please review our returns and refund policy below.
Returns of Non-Personalised Items
We accept returns of non-personalised items within 30 days from the date of delivery.
To be eligible for a return, items must be:
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Unworn, unused, and in the same condition as received
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In their original packaging
To initiate a return:
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If you have an account with us, you can submit your return request directly through your account on our website.
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If you checked out as a guest, please email us at sales@originworkwear.co.uk with your order number and reason for return.
Please note: Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Returns of Personalised Items
Due to the customised nature of our products (e.g. embroidered or printed items), we do not accept returns unless the item is faulty or incorrect.
If you believe your personalised item is faulty or not as ordered, please contact us within 30 days of receiving your order at sales@originworkwear.co.uk. We may request photos to assess the issue and will guide you through the next steps.
Refunds
Once we receive and inspect your returned item (typically within 5–7 working days), we’ll notify you of the outcome.
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Non-personalised items: If approved, a full refund will be issued to your original payment method.
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Personalised items: If the item is confirmed to be faulty or incorrect, we will issue a refund or arrange a replacement.
Please note:
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Original shipping costs are non-refundable.
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Return postage is the customer’s responsibility unless the item is faulty or incorrect.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same item, please contact us at sales@originworkwear.co.uk.
Faulty or Damaged Items
If you receive a faulty or damaged item, please contact us as soon as possible at sales@originworkwear.co.uk. We’ll arrange a return or replacement at no additional cost to you.
How to Return an Item
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If you have an account with us, you can submit your return request directly through your account on our website.
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If you checked out as a guest, please email us at sales@originworkwear.co.uk with your order number and reason for return.
Once your return is approved:
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We will provide return instructions and the return address.
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You must use a tracked postal service to return the item. We are not responsible for any returns lost in transit.
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You must email us the tracking number once the item has been dispatched.
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Once received and inspected, we will process your refund or replacement if applicable.
Please note: Returns must be initiated within 30 days of receiving your order.
Contact Us
If you have any questions or concerns about returns or refunds, please contact: